Effective Date: April 10, 2026
Last Updated: April 10, 2026
These Terms and Conditions (“Terms”) govern your use of the DMAC Detailing website, communications, online booking tools, and detailing services. By using our website, requesting information, or booking a service with DMAC Detailing, you agree to these Terms.
DMAC Detailing provides detailing services in Kelowna and surrounding areas, including mobile and drop-off options and specialty detailing for multiple vehicle types. Email us at: info@dmacdetailing.com.
Our services may include, without limitation:
- interior detailing
- exterior detailing
- full detailing
- polishing
- ceramic coating
- headlight restoration
- wax and sealants
- mobile detailing
- drop-off detailing
- pick-up services where offered
- specialty detailing for RVs, boats, aircraft, industrial vehicles, and fleets
All services are subject to availability, scheduling, vehicle condition, technician assessment, weather conditions for mobile work, and operational capacity.
All prices shown on the website are starting prices or general pricing estimates unless clearly stated otherwise. The website already notes that pricing may change based on vehicle size, condition, and the overall level of detailing required.
Final pricing may vary based on factors including:
- vehicle size or type
- interior or exterior condition
- excessive dirt, staining, pet hair, sand, mold, smoke, or biohazards
- oxidation, paint condition, or correction requirements
- add-ons or specialty requests
- travel requirements for mobile service
- oversized, lifted, commercial, marine, RV, or specialty vehicles
If additional work is needed beyond the original quote or booking selection, we may contact you for approval before proceeding where reasonably practical.
Customers may request or book services through our website, booking system, phone, email, or other approved channels.
By booking with us, you agree to provide accurate and complete information, including:
- your name
- contact details
- vehicle type
- service address for mobile appointments, where applicable
- requested services
- any material condition issues that may affect service time, pricing, or results
We reserve the right to decline, reschedule, or cancel an appointment where necessary due to safety, access issues, severe vehicle condition, incorrect booking information, weather, staffing limitations, or other reasonable operational concerns.
For mobile appointments, the customer is responsible for providing a reasonably safe and accessible work environment. This may include sufficient access to the vehicle, legal parking, and a suitable location for service.
If utility access is required for a specific service, the customer must ensure appropriate access is available unless otherwise agreed in advance.
We may refuse or reschedule mobile services where conditions are unsafe, inaccessible, unlawful, or likely to compromise service quality.
Customers must disclose, to the best of their knowledge, any relevant vehicle condition issues before service, including but not limited to:
- excessive staining
- mold or mildew
- bodily fluids, blood, vomit, or hazardous waste
- pest or insect infestation
- strong smoke or chemical odors
- damaged trim, loose parts, failing paint, or sensitive finishes
Additional charges, service limitations, or refusal of service may apply for heavily contaminated or hazardous vehicles.
Detailing is a cosmetic service, not a guarantee of complete restoration. While we strive for excellent results, some conditions may not be fully correctable, including:
- permanent staining
- etched or heavily scratched surfaces
- faded trim
- paint defects
- odor saturation
- pre-existing damage
- wear consistent with age or prior misuse
No statement on the website or in communication should be interpreted as a guarantee that every defect can be fully removed.
DMAC Detailing is not responsible for damage resulting from pre-existing conditions, normal wear and tear, defective materials, prior repairs, weak trim, failing paint, cracked leather, loose components, aftermarket modifications, or hidden defects that may become visible during or after cleaning or correction.
Customers are encouraged to advise us of any known fragile or damaged areas before service begins.
Paint correction, polishing, ceramic coating, headlight restoration, and similar specialty services may vary in result depending on the age, condition, and history of the vehicle.
Any durability timelines, maintenance expectations, or aftercare instructions provided by DMAC Detailing are estimates and depend on real-world use, maintenance, storage conditions, and environmental exposure.
Customers should remove valuables, cash, electronics, documents, firearms, and personal items from the vehicle before service. DMAC Detailing is not responsible for lost, stolen, or damaged personal property left in the vehicle, except to the extent required by law.
Where pickup and return services are offered, customers authorize DMAC Detailing to move or transport the vehicle as reasonably necessary to perform the requested service. Customers must ensure the vehicle is roadworthy, legally operable, insured as required, and safe to drive.
Payment is due at the time of service completion unless otherwise agreed in writing.
We reserve the right to require a deposit, prepayment, card authorization, or booking confirmation payment for certain services, premium packages, specialty jobs, or high-demand appointment slots.
Unpaid balances may result in delayed vehicle release, appointment cancellation, refusal of future service, or collection efforts where permitted by law.
- Deposits, if collected, are applied toward the total service price.
- Cancellations or rescheduling requests should be made with reasonable notice.
- Deposits may be non-refundable or partially refundable if cancellation occurs within [24/48 hours] of the appointment, if the technician is already en route, or if the customer fails to appear.
- No-shows or last-minute cancellations may be subject to a cancellation fee.
- We reserve the right to reschedule services due to weather, safety issues, illness, equipment failure, or other operational reasons.
If you are dissatisfied with a service, you must notify DMAC Detailing within [24–48 hours] of service completion so we have a fair opportunity to review the concern and, where appropriate, address it.
Any corrective work offered is at DMAC Detailing’s discretion and will depend on the nature of the issue and the condition of the vehicle.
All content on this website, including text, branding, graphics, logos, images, layout, and service descriptions, is owned by or used with permission by DMAC Detailing and may not be copied, reproduced, republished, or exploited without prior written consent, except as allowed by law.
You agree not to use this website:
- for any unlawful purpose
- to interfere with site performance or security
- to submit false or misleading information
- to attempt unauthorized access to systems or data
- to copy or misuse the site’s content or booking flow
Our website may use third-party booking tools, website technologies, analytics, and external links. We are not responsible for the availability, content, or policies of third-party websites or services. The site uses a separate booking domain for appointments.
To the maximum extent permitted by law, DMAC Detailing shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to use of the website or services.
Our total liability for any claim related to a service shall not exceed the amount actually paid by the customer for the specific service giving rise to the claim, except where prohibited by law.
Nothing in these Terms excludes rights or remedies that cannot be excluded under applicable law.
You agree to indemnify and hold harmless DMAC Detailing from claims, liabilities, damages, losses, and expenses arising from your misuse of the website, your breach of these Terms, inaccurate information you provide, or unsafe or unlawful conditions connected to your requested service.
These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict of law rules. Any disputes shall be subject to the courts located in British Columbia, unless applicable law requires otherwise.
We may update these Terms from time to time. Updated versions will be posted on this page with a revised effective date.
If you have questions about these Terms, please contact DMAC Detailing at: info@dmacdetailing.com.