Effective Date: April 10, 2026
Last Updated: April 10, 2026
At DMAC Detailing (“DMAC Detailing,” “we,” “us,” or “our”), we respect your privacy and are committed to protecting the personal information you provide when you visit our website, contact us, or book our services.
This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices available to you.
DMAC Detailing provides professional auto detailing services in Kelowna and surrounding areas, including mobile and drop-off detailing, as well as specialty detailing services for a range of vehicle types.
If you have questions about this Privacy Policy, you may email us at: info@dmacdetailing.com.
We may collect personal information that you voluntarily provide to us, including:
- Name
- Email address
- Phone number
- Vehicle details
- Service preferences
- Appointment date and time preferences
- Address or service location for mobile appointments
- Any other information you submit through our contact forms, booking forms, or direct communications
We may also collect information when you:
- submit a contact or appointment request through the website
- book services through our online booking system
- call, email, or message us
- subscribe to updates or marketing communications, if offered on the site
In addition, we may automatically collect limited technical information such as:
- IP address
- browser type
- device type
- pages visited
- referring website
- general usage and analytics data
We use your information to:
- respond to inquiries
- schedule, confirm, update, or manage appointments
- provide requested detailing services
- communicate about your service, estimate, or booking
- process or coordinate payments where applicable
- improve our website, services, and customer experience
- send service-related communications
- send promotional messages or updates where permitted by law or where you have consented
When you use our online booking system, we may collect information necessary to coordinate your requested service, including service type, vehicle category, timing preferences, and contact information. Our booking experience is connected to a separate booking domain used to capture service requests and appointment details.
We do not sell your personal information.
We may share your information only as reasonably necessary with:
- service providers that help us operate our website, booking platform, communications, or business systems
- payment processors, if applicable
- technology vendors, hosting providers, or analytics providers
- legal, regulatory, or law enforcement authorities where required by law
- professional advisors as reasonably necessary to protect our business or enforce our rights
Our website may use cookies, pixels, analytics tools, and similar technologies to improve site performance, understand visitor behavior, and support marketing efforts.
You can generally control cookies through your browser settings. Disabling cookies may affect certain website features.
Our website may include links to third-party websites or services, including booking tools and social platforms. We are not responsible for the privacy practices, content, or policies of third-party sites. You should review their privacy policies separately. The website links users to an external booking subdomain and external social platforms.
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including to:
- provide services
- maintain records
- resolve disputes
- comply with legal, tax, or regulatory obligations
- enforce our agreements
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Depending on applicable law, you may have rights regarding your personal information, including the right to request access to, correction of, or deletion of certain personal information we hold about you.
To make a privacy-related request, please contact us at: info@dmacdetailing.com
Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children.
Because DMAC Detailing operates in Kelowna, British Columbia, this Policy is intended to align generally with applicable Canadian privacy principles, including fair information practices relevant to commercial activities.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
If you have questions about this Privacy Policy or our handling of personal information, please contact us at: info@dmacdetailing.com